So I was at a car dealership in St Louis Park yesterday and, as usual, the experience was ok. The moment I walked in the door, I felt like I was entering some sort of prescribed "process" that you really don't have much control over. But I was bound and determined to be the master of my own fate, so maybe I came across a little defensive.
Anyhow, I was proud of myself when these sales guys started talking about all the customer service aspects of their dealership and how they integrated it into the car buying experience...I found myself thinking back to this class as I told them, "Look, after I buy this car, I won't ever see you guys again (esp since we're moving to CO next year). I don't need any customer intimacy from you. I don't care if you're total A-holes, I just want a fair deal on a car. I want an efficient transaction."
As it left my mouth, I realized that Doug's intimacy vs efficiency had worn off on me and that I was actually using it and thinking of it in real life application! What a deal.
Anyways, I didn't buy a car and they seemed to let up a little on the used-car schtick, so it helped. Thought I would randomly write about that in the blog from Thur's class (I was a bit late with this one). The speaker last week was good...interesting insight on the world of e-commerce.
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